This policy explains what personal information NewGen Renovations Vaughan ("NewGen Renovations", "we", "us") collects through this website, how we use it and the choices you have. We are based in Woodbridge, Ontario, and we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Information you give us. When you request a quote, call, email or message us, we collect the details you provide. This usually includes your name, phone number, email address, the city or neighbourhood of the property, and a description of the project. If we go on to work together, we also collect the property address and the information needed to prepare a quote and contract.
Information collected automatically. Like most websites, ours and the services it relies on may record technical details such as your IP address, browser type, device type, the pages you visit and the page that referred you. We use this in aggregate to understand how the site is used and to keep it working properly.
How We Use Your Information
- To reply to your enquiry and prepare a quote.
- To schedule site visits and carry out the work you hire us for.
- To send you information about your project, such as updates, invoices and warranty details.
- To improve our website, services and advertising.
- To meet our legal, tax and insurance obligations.
We do not sell your personal information. We only send marketing messages by email or text if you have agreed to receive them, as required by Canada's Anti-Spam Legislation (CASL), and every marketing message includes a way to unsubscribe.
Cookies and Third-Party Services
This website uses services provided by other companies. When your browser loads them, those companies may receive technical information such as your IP address and may set cookies under their own privacy policies:
- Google Fonts, which supplies the typefaces used on the site.
- Google Maps, which displays the map of our service area.
- Elfsight, which displays our Google reviews.
We may also use analytics and advertising tools, such as Google Analytics and the Meta Pixel, to measure visits and the performance of our ads. These tools use cookies or similar technologies. You can block or delete cookies in your browser settings, and the site will still work.
When We Share Information
We share personal information only where it is needed to run our business and serve you:
- With service providers who work on our behalf, such as our website host, email provider, customer management software and payment or accounting providers.
- With trades, suppliers and subcontractors, limited to what they need to carry out work at your property.
- Where the law requires it, or to protect our legal rights.
Some of these providers store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
How Long We Keep It
We keep enquiry details for as long as needed to respond and follow up. Records relating to completed projects are kept for as long as required for warranty, tax, insurance and legal purposes, and are then deleted or anonymised.
How We Protect It
We use reasonable physical, technical and administrative safeguards to protect personal information against loss, theft and unauthorised access. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it, subject to legal and contractual limits. To make a request, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children
This website is intended for adults who own or manage property. We do not knowingly collect personal information from children.
Links to Other Websites
Our site links to other websites, such as our Google and Instagram profiles. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this policy from time to time. The date at the top of the page shows when it was last revised.
Contact Us
Questions or requests about your personal information can be sent to info@newgenrenos.com or by phone at (647) 917-4973.